leadership development

September 9, 2014 by sereynolds

Tips To Build Your Dream Team

Your dream personal support team is made up of leaders you admire who advance you, elevate you, and make it possible for you to do more/better/faster than you can do on your own.

Today I want to help you do just that. As an exercise for building your team, just follow the initials I.A.B.:

I: Imagine the people you most admire. Write down the names you would like to have at your table.

A: Ask your questions. If your imaginary advisers were sitting with you now, what would you ask them? record your ideas.

B: Be with them. Let their energy and wisdom remind you of who you are and who you want to become.

And remember, when you build your personal support team, you are no longer the solitary leader trying to go it alone. You are collecting an entourage. Together with your team, you are a veritable force.

From myself I am copper, through You, friend, I am gold. -Rumi

For more from The Inner Edge you can purchase the book here.

September 5, 2014 by sereynolds

Joelle Jay and “The Inner Edge” Featured In FastCompany

I’m happy to share some exciting news with you all this Friday: today I appeared on FastCompany! In my article, Why Most Leadership Development Programs For Women Fail and How to Change That, I discuss my experience with leaders of Fortune 500 companies and the challenges that arise with leadership development programs for women. I also share a few tips that, if implemented, would make these programs more successful.

From FastCompany:

When it comes to leadership development, a focus on women is all the rage.

As an executive coach working with senior leaders in Fortune 500 companies, I have seen a noticeable uptick in the interest in developing female leaders. Companies are boasting about their efforts to attract and retain women, and we see more and more female-centric lists popping up: the most powerful women, spotlights on up-and-coming women, and companies where women want to work.

Employee networking groups for women have also sprung up like wildflowers, and with them came websites, blogs, and special programs, all of them heralding the efforts being made to bring more women into leadership.

With all this hoopla, surely women are making great strides in the business world. Or are they?

Behind the veneer of enthusiasm, the numbers of women in the top leadership positions at most companies remain largely the same. In America’s top companies, only 4.6% of Fortune 500 CEO positions and 16.9% of corporate board positions are currently held by women–numbers that have barely moved in a decade.

Statistically speaking, men still have the upper hand:

They represent 80% of the executive suite and corporate boards
They hold 87% of line officer positions
They hold almost 70% of management and top management positions
They are twice as likely as women to advance and nearly four times as likely to make the jump to CEO
Meanwhile, women hold about 14% of executive officer positions, 17% of board seats, and only 3% to 4% of CEO positions.”
Mentoring programs and recruitment efforts notwithstanding, the real status of women in corporate America reflects the status quo at best. With such a track record, even the most well-intentioned corporate leaders risk inviting the cynical perspective that what they really want is a way to pretty up their image–to show off their efforts with women without really making a change.

Presumably, some companies really do want to balance their leadership teams with greater diversity. Here’s how they can get started:

1. START AND END WITH THE NUMBERS
This isn’t about quotas; it’s about data.

Companies with a poor track record of advancing women have logically been hesitant to reveal the truth about their (lack of) diversity. Companies that want to take advantage of the significant benefits of a balanced leadership team need to get the facts and track their progress: How many women are actually being advanced as a result of their leadership development and recruitment efforts? How is the face of the company changing year over year?

CEOs who would never stand for stagnant profits need to stop standing for a stagnant population of their leadership roles.

2. GIVE PROGRAMS TRACTION
An online forum for women does not a balanced company make. Leadership development programs that ostensibly prepare women for leadership roles without ever putting them into those roles merely raise the self-image of the companies that offer them–not the women themselves.

In sponsorship programs, the sponsors of women must take action to open doors for women. In employee networking groups, women must have opportunities to network with powerful leaders who can help them advance–not just other women or lower level leaders with good ideas but little influence.

3. INCLUDE MEN IN WOMEN’S LEADERSHIP
Recently at a leadership development program being kicked off by a large international company, the program’s sponsor proudly welcomed the women and engaged the participants in a sincere dialogue about the company’s desire to help women succeed. A woman in the front row raised her hand and asked, “I think it’s great our company is helping women to advance themselves. What are the efforts being made to include the men who hold leadership and management positions, so that they will also help to advance women?” Many companies wouldn’t have an answer.

The effect of programs to advance and retain women that aren’t backed by action amount to little more than the revving of an engine, with the parking break firmly engaged.

Having worked with many executives from wide-ranging companies–on Wall Street and in Silicon Valley, from Times Square to the Las Vegas strip–I can say with confidence that many company leaders spearheading efforts to advance and retain women are intentional and sincere.

Results indicate that these steps will be worth the effort. Companies with more women in leadership have been shown to outperform their competition by more than a third. A strong representation of women leads to improved organizational health, global competitive advantage, responsiveness to stakeholders, and a better public image.

Perhaps instead of glorifying the efforts of companies trying to showcase their programs for women–the beauty contest approach to public relations–we should be spotlighting the companies that truly make a change.

Companies that don’t risk becoming dinosaurs in the eyes of their customers, who expect corporate leadership to step into the times. If companies don’t hold themselves accountable, the public will, as talented women choose to work elsewhere and consumers choose to work with companies that reflect a diverse and changing world. A focus on results will ensure companies’ efforts to promote women are not just a trend, but a transformation.

If we haven’t already, let’s connect on Twitter and Facebook!

August 22, 2014 by sereynolds

Tap Into Your Brilliance Now: An Excerpt From “The Inner Edge”

The following is an excerpt from The Inner Edge: The 10 Practices of Personal Leadership, and discusses the fourth practice – tap into your brilliance.

You are hardwired with certain characteristics that make you you – distinctly, irreplaceably, inimitably you. The way you live, the way you learn, and the way you lead – all of these are guided by the gifts you were given at birth and the ones you have collected in the course of your life. Knowing these attributes gives you tremendous power.

To be able to tap into your brilliance, you must answer the question “What makes you unique?” You need to discover your distinct natural attributes – your DNA. Your distinct natural attributes include personal characteristics like these:

Strengths
Weaknesses
Personality
Preferences
Virtues
Vulnerabilities
Style

Like your genetic DNA, your distinct natural attributes define what’s true about you. What’s genuinely true about you – the good and the bad – is also what’s great about you.

To tap into your brilliance, you need to understand your distinct natural attributes (your DNA) and be able to leverage them in the most powerful way.

Tapping into your brilliance involves three phases. First, you identify your distinct natural attributes. Second, you investigate those attributes so you see their full promise. Third, you learn to leverage your DNA to reach your vision and goals. Eventually, this process won’t feel like a process at all. It will be the way you look at who you are and what you can do.

THE BEST OF YOU AND THE REST OF YOU

The first step in tapping into your brilliance is to identify and map your DNA. Your DNA map is a simple list of your strongest positive and negative attributes. Your strengths and weaknesses. The best of you and the rest of you.

To map your DNA – at first, anyway – you write down characteristics you’ve discovered in yourself so you can see them at a glance. When you do this, you’ll want to include a mix of distinct natural attributes: your characteristics, behaviors, talents, learning styles, and so on. Other self-evaluation tools sometimes focus specifically on one aspect of your attributes – either your activities or your skills or your behaviors. For our purposes, that would be too narrow a view. We want to know it all. So we will take a very broad view of your attributes. Everything counts. Your talents, your activities, your character traits, the way you think, the way you behave – all of it is fair game at this stage for mapping your DNA.

You can get started identifying your DNA by using your own insight and self-awareness.

EXERCISE

Off the top of your head, write down what you believe to be a few of your positive and negative traits. This will give you a glimpse of the attributes you can leverage in the service of your vision and goals.

August 6, 2014 by sereynolds

Getting Clarity on Your Vision: An Interview with Patrick Byrne, CEO of Overstock.com

As we wind our way toward the end of summer my team and I have spent time working with leaders in defining their visions for the last quarter of this year. Since so many of you are continuing to think about your visions, I thought it would be a good time to revisit an interview I had with the CEO Overstock.com, Patrick Byrne. He’s an inspiration for me, and I hope he will be for you, too!

As the CEO of Overstock.com, a billion dollar business and the number one shopping destination online, Patrick Byrne is a leader with many different hats. He sees himself as a teacher and a student, a coach and also a player, the head of a major corporation and yet still an entrepreneur. I talked to Patrick about his views about these different roles to learn more about what it looks like for him to practice personal leadership.

Joelle Jay: How do you view your role as a leader?

Patrick Byrne: There are different modalities for being a leader. Good leaders can not only lead in different conditions, but they also change the kind of leaders they are under different conditions. For instance, in a perfect world I view my role as a coach. We have the right people in the right jobs, and I’m spending time with people to coach them and help them develop.

However, there are times when you come under stress where you have to step to the fore and get in the game yourself. You can’t be the coach at that moment. You have to be out on the playing field, grabbing the ball. You have to be able to show your players that you can step in and play different roles and do them well.

JJ: How does your view of the vision change as you take on these different roles?

PB: I remember Zig Ziglar once said, if you’re not clear about what your purpose is or what your target is you have no chance of hitting it. As the leader of a big organization, it’s up to me to know and communicate that target. Sometimes it’s uncomfortable to do that. Maybe the target seems impossible, or maybe people understand that it’s going to be costly and difficult to get there. As the leader of the company, I have to have almost a comfort with confrontation and with the challenges to the vision. The act of leadership means you’re going to demand that people strive.

But just as I have to help other people see that vision, I have to stay committed to it myself. In this role, I become the entrepreneur constantly reaching for that next horizon and driving toward it every day.

I’ve had cancer three times. Each time I recovered I took a bike ride across the states, from California to New York. As I was bicycling I used to think about the Atlantic Ocean. I’d think to myself, “As along as I’m pointed east and I’m still pedaling I have to be getting closer.”

In business, this same kind of ongoing commitment to following the right direction has to be a habit, a personal characteristic. We don’t have that same kind of concrete destination, but we do have a vision, and we have to keep moving towards it. Entrepreneurs have to overcome insurmountable obstacles. We have to keep on pushing ourselves. Once in awhile someone invents something that’s intrinsically a brilliant idea, but it really is the perspiration that makes it happen. It’s perspiration in the face of not knowing if you’re going to succeed. It’s not knowing how high the rock face is that you’re going to climb, but you’re going to keep climbing anyway.

JJ: How do you do that? How do you keep going with that kind of commitment when you can’t don’t even know how far away the destination is, or whether you can make it?

Patrick: I definitely think visualization is important. It’s a key ability, because if you can’t visualize what it is you’re working toward its hard to stay focused and driven.

I’ve used visualization in sports. Now I tend to visualize meetings and rehearse meetings in my head before I do them. In business, you’re on a high wire without a net. You’re not just following through on someone else’s vision. You have to create and follow through on your own.

Practicing visualization as Patrick describes it is one of the most powerful habits a leader can develop. As you can see from Patrick’s description, following through on that vision takes doggedness, commitment, and active ongoing participation.

That’s why getting clarity is such a vital part of personal leadership. You’ve got to get clear on your vision so you can head towards it, and you’ve got to get clear on it again and again on every step of the way. That can be tricky when, as Patrick points out, the role you play as a leader is constantly shifting.

Look at the different ways clarity can help you succeed in those roles:

As a business owner or president, are you clear about the direction of the business?

As an organizational leader, are you clear on about how to align people toward the vision?

As a coach, are you clear about what people need from you in order to be successful?

As an employee, are you clear about where you should be putting your efforts and when?

As an individual, are you clear about what you are doing right now and how it is getting you to the long term vision?

As a leader, you play all of these roles. Practicing the skill of getting clarity will help you succeed in every one.

You’ll find more strategies of visualization in The Inner Edge. Also, be sure to check back here for more practices, and three different audio visualization guides in the “Resources for Readers” section.

Lastly, feel free to connect with me on Twitter! Tweet your questions and comments to @JoelleKJay.

July 7, 2014 by sereynolds

Leading on the Edge: A Quick “How To”

When it comes to leading on the edge, first ask yourself: What kind of a gift do you want to be?

At first blush, personal leadership may seem self-serving. After all, aren’t we supposed to be serving the organization? Isn’t our role to lead everyone else?

Well, yes and no. Certainly the most emphasized aspects of leadership tend to be external – as in leading a company, leading an project, or leading a team. But personal leadership is another aspect to leadership that is equally important. Again, it’s about leading the self, which is the source of a leader’s success.

First, let’s take a look at what personal leadership is: Personal leadership is ability to define a direction for your life and leadership, and to move in that direction with consistency and clarity over time. In a positive, unselfish way, personal leadership means putting yourself first. Literally speaking, personal means “about you;” leadership means “coming first.” When you practice personal leadership, you “lead from the ‘inside out.” The process involves asking yourself, “How do Ineed to be and act and think in order to be my best?” – a kind of self-driven style well-suited to dedicated leaders who will carry business into the future.

When it comes to efficiently leading others, leading ourselves is critical – just look at the effects of neglecting the leader behind the work. Employee depletion, disengagement, and attrition cost the business world dearly. As Gallup researchers Rath and Clifton report,

This rampant negativity is not only disheartening, it’s expensive: It costs the U.S. economy between $250 and $300 billion every year in lost productivity alone. When you add workplace injury, illness, turnover, absences, and fraud, the cost could surpass $1 trillion per year, or nearly 10% of the U.S. Gross Domestic Product (GDP). These costs are not specific to the United States; they exist to varying degrees in every country, industry, and organization we have studied.

As reported by the American Society for Training and Development, “The cost of replacing a senior executive averages about five times his or her annual salary” For economic reasons alone, organizations have a vested interest in encouraging the aspects of leadership that sustain and support the leaders themselves.

Of course, that’s only part of the picture. Personal leadership doesn’t just save companies money. It taps into that part of the human soul that longs to add meaning to life. As Stephen Covey writes, “Deep within each one of us there is an inner longing to live a life of greatness and contribution – to really matter, to really make a difference.”

As a leader you have many gifts to offer, and the real gift you have to give is yourself. What kind of a gift do you want to be?

By practicing personal leadership, you will discover what’s truly possible for yourself as a leader. Suddenly “leadership” won’t be just part of your job. It will become a way of life.

February 28, 2012 by Joelle Jay

Let Them Hit You

When you go looking for feedback, do you get feedback from the people who will give you the bad news?

Go ahead. Let them hit you.

Don’t worry – it’s not as bad as you think. Actually, one of the smartest things we can do is to ask for feedback from the people who don’t think all that much of us. The ones who are mad at us. Who are thorns in our side.

It’s not just because you’re going to get an enlightening perspective. (And oh, you will!) It’s also because the simple act of asking for feedback can improve the relationship.

Says Dave Norton, a senior vice president at The New York Times,

It’s so disarming. When you turn around and ask feedback from the people who wreck havoc in your world, it facilitates dialogue. It’s hard to be mad at someone who’s genuinely asking you for your opinion. Just the act of asking communicates trust.

When you go to look for feedback, ask yourself, who around me will give me the best feedback? Who will give me the worst? Who will give me a perspective I’ve probably never heard before?

Then go ask them. Easiest way: ask three questions.

What am I doing that’s working?
What am I doing that’s not working?
What one thing do you think I should work on to improve?

You may find those enemies were on your side all along.

Did you enjoy this profile? You may be interested in the eCourse, Getting an Edge: 21 Ways World Class Leaders Share Their Secrets for Leading and Living Well. Each of 21 profiles just like this one comes in a separate email – once a day for 21 days. Click here for more information.

February 21, 2012 by Joelle Jay

Beliefs of a Leader

Your beliefs are a powerful driving force that can work for you or against you. Some beliefs empower you, while others limit you. By becoming aware of your beliefs, you can keep the ones that serve you, weed out the ones that don’t, and choose the ones that will support who you want to be.

Here’s an example. A common belief of busy leaders is, “I have to work hard to get ahead.” Immediately the limitations of this belief are apparent. Working from this belief implies that you must sacrifice parts of your life (home life, health, and hobbies come to mind) to “get ahead.”

Now consider this belief instead: “I have to be my best to get ahead.” This belief is more empowering, because it opens up the possibilities. It still accepts the potential for working hard if that is what’s required, but it also allows for the fact that getting ahead sometimes means taking time for the rest and renewal that keeps you at your best.

An example can illustrate how to turn a limiting belief into an empowering belief. Andy was the president of a structural engineering firm who was raised to believe that if you compliment people too much, they become lazy. He was afraid to commend his team, because he believed that to do so would take away all motivation. His belief limited his ability to praise the people who worked for him, and they were becoming bitter and resentful.

To turn the situation around, Andy studied his limiting belief:

“If I praise people too much, they will become lazy.”

As long as he believed this, he would never be the supportive leader his firm needed. He could see that unless he tried something new, he was going to lose support. He tried this empowering belief instead:

“If I praise people more, they will become inspired.”

Andy rehearsed his new belief by trying it out 100 times. Every time he hesitated to praise someone, he stated his empowering belief to himself and gave them a sincere compliment. Before long, the results – a more agreeable, cooperative staff – convinced him to retain the new belief.

Beliefs are fundamental to the way your life plays out. The difference between a limiting and an empowering belief is quite literally the difference between a limited and a powerful life. Choose your beliefs carefully. They make you who you are.

Developing empowering beliefs is a three-step process.

Become aware of your beliefs. You can go after them directly by asking yourself, “What do I believe,” or you can go after them directly by noticing your behavior and asking yourself, “What would I have to believe to behave this way?”
Write down your beliefs. Take a look at them on paper with some objectivity. For each one, ask yourself, Is this belief limiting or empowering?
Turn limiting beliefs into empowering beliefs. Just change the words, looking for the exact opposite of your limiting belief to find one that’s more empowering.

The process of distilling your beliefs takes time. Allow yourself time to try on different beliefs and see what fits and what doesn’t. Notice when you feel limited and deflated, and when you feel expansive and energized. Keep working with the wording of your beliefs until you’ve created the ones that you can claim with conviction—the beliefs that will help you be the leader you really want to be.

Exercise
Use the Your Beliefs worksheet in The Extension to identify a few beliefs that guide your thinking and actions. Assess them. Are they limiting or empowering? How could you develop new beliefs to help you achieve your vision?

The ideas in this article are drawn from The Inner Edge: The 10 Practices of Personal Leadership and the accompanying eBook called The Extension. The eBook is designed to give you simple, engaging personal leadership exercises and activities to help you be a better leader, and lead a better life. Get your copy today! Click here for a Preview and to Order.

December 20, 2011 by Joelle Jay

Go to the Calendar

Having trouble getting everything done? Come along with me on a trip. We’re going to the calendar.

“Going to the calendar” is a strategy I often recommend for leaders who want to make changes but aren’t quite sure they’ll be able to stick to them. Going to the calendar means literally

opening up your calendar,
turning on the PDA,
getting out your schedule,

or in any other way physically putting in front of you the written, concrete system you use to organize your life. Then you write down the commitments you’ve made, transferring them from your head to the page where they become real.

For example, Gloria wanted to set up what she called “Customer Contact” hours five hours a week, during which the only thing she would do would be to circulate among the customers in the winery she ran to discover what their experience was like. After three weeks of “flaking out,” as she put it, I made her go to the calendar and schedule those five hours a week. She wrote “Customer Contact” between four and five o’clock each day for the rest of the year. From them on, customer contact wasn’t just a good idea, it was an appointment she was scheduled to do. Her calendar never let her forget.

This strategy is most helpful if you use a calendar system that matches your strengths. Most calendars are arranged into tidy hour-sized boxes into which you’re supposed to compartmentalize your life. When you go to the calendar, give yourself permission to break out of the boxes. Just as you can control your time, you can also control your calendar. Don’t let it control you. Some examples:

Ann: Every year I get a fresh paper calendar. I claim the days I want for myself and block them out with an opaque permanent marker. Then I use those “blackout dates” however I choose.

Nico: Once I took a whole month of pages out right out my calendar. I had been wanting to take a vacation, but somehow it always got bumped. When the pages weren’t there, the time stayed free and for once I actually took that vacation.

Rick: I gave a list of times to my assistant that I wanted to keep free for working on projects. Now my assistant turns down all requests for my time that interfere with those parameters.

Mitch: My PDA locked me into a very linear way of thinking. Now I do all of my planning on a white board where I can scribble and draw and make diagrams; later I pin the ideas down into the system.

Peter: I don’t like calendars at all. I think in terms of projects. I started a project wall where I can pin up all my action plans instead. If you want to maximize your time, you do need to keep track of it by going to the calendar. You decide what that calendar should be.

Exercise

Think of something you’ve been wanting to do to achieve your vision. Go to the calendar now and figure out how you can make it happen. Be sure to put it in writing.

The ideas in this article are drawn from The Inner Edge: The 10 Practices of Personal Leadership and the accompanying eBook called The Extension. The eBook is designed to give you simple, engaging personal leadership exercises and activities to help you be a better leader, and lead a better life. Get your copy today! Click here for a Preview and to Order.

November 22, 2011 by Joelle Jay

Look Under the Rug

Have you ever wished you had more time to do what you need to do?

“Ha!” You say. “How many times a day?!”

Me, too. And then I remember – oh, wait. I do have more time. I have all the time I need. And so do you.

So where is it? You’ve got to find it. In you.

There’s a process for increasing your productivity. In order to get more out of your efforts, you’ve got squeeze every moment out of your energy. Find the shortcuts. Eliminate the distractions. Expand the time you need for the things that really matter.

To do this, you’ve got to be creative. It’s the same process you’d use to look at your expenses if you suddenly decided you wanted to go on vacation. You look closely at the details and find that little extra – and a little more – and maybe a big chunk over here – until you amass the money you need and Hawaii, here you come. Only now, you’re trying to save up your time.

Saly Glassman, Senior Vice President-Investments at Merrill Lynch, is a master of this. She is a financial advisor who has been listed consistently in the top third of the Barron’s 100 Financial Advisors. With a successful family business, two daughters, dogs, horses, and a few little hobbies (like enjoying a lovely 60-mile bike ride), she knows what it means to make the most of her time. Here’s what she says.

You’re looking for every angle you can get more productivity. You have to go into every little corner and look under the rug to see if there’s anything in here.

So where do you look? Try here.

Time checking email	Time cooking and cleaning	Time on the phone
Time in traffic	Time shopping	Time reading
Time running errands	Time in meetings	Time writing

Every single one of these can be eliminated – not just reduced; eliminated – if you get creative.

What are you waiting for? There’s no time to lose.

October 25, 2011 by Joelle Jay

Identification, Please?

Who are you as a leader? I don’t mean your title, I mean, what kind of a leader are you?

At IBM, Senior Vice President of Human Resources Randy MacDonald shares this advice: “Do not cast yourself in the image of what a leader is supposed to do.” What makes you powerful is developing the image of who you want to be as a leader.

As an individual, it’s important for you be clear about what kind of a leader you are. Everyone is a leader in some way. Throughout this eCourse, I will be referring to “leaders,” and I do not just mean presidents and CEOs. I mean you.

A business or corporate leader. Corporate leaders often hold leadership positions in their organizations: president, vice president, director, manager, or supervisor. You may even own the company. But you can also serve as a leader in your company even without the fancy title by the way you act and interact.

A professional leader. You can be a leader in your profession whether you are a consultant, entrepreneur, or an independent professional like an attorney, speaker, or physician.

A community leader. You may have a leadership role in public service, as a non-profit board member, in your church, with the Girl or Boy Scouts, or in your neighborhood.

A family leader. As a mother, father, sister, brother, son, daughter, grandparent or cousin, you may take an active part in creating your family environment.

An inspirational leader. You may be a leader among your friends, family and fans by the way you conduct yourself – as reflected by your character, your choices, and your demeanor.

A thought leader. You could be leading change with original ideas and new ways of thinking.

An action leader. Maybe you’re the one with the energy to make things happen and the charisma to get others to do the same.

The leader of your own life. No matter who you are or what you do, you get to take the lead in your life. No one else will do that for you. No one else can. You may or may not have a fancy suit, a name plate on the door, and an assistant just outside. But every single one of us is leading a life, which may be the most exciting kind of leadership of all.

In what ways are you a leader?