Joelle K. Jay

business leaders

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The Five Ways Leaders Lose Their Edge

A leader’s ability to sustain a high level of effectiveness is one of the biggest contributors to the company’s overall success. Unfortunately, not every leader can maintain that commitment. Why? Here are five indicators that leaders are losing their edge..

1. They ignore the vision.
Having a vision means you’re clear about what you want. You can connect to an inner source of inspiration that will call you forth and compel you to achieve your goals. Who do you want to be as a leader? What do you want to achieve?

2. They lose their focus.
Once you know your vision and what you want to achieve as a leader, stay focused on it. Finding focus is about choosing where to put your time, energy and attention. If you really want what you say you want, what areas do you have to focus on to get it?

3. They take inefficient action.
After you decide where to focus, make sure your daily action plans reflect that priority. Stop asking, “How can I do everything I need to do in a day?” and start asking, “What are the most effective actions I can take to move toward my vision?” Take those actions now.

4. They do things the hard way.
In business and in life, you always have a choice. You can continue to do things the hard way, the usual way, the way you’ve always done them. Or, you can do things your way – the way you were made to do them. Find and leverage your strengths. Where are you especially talented? What are you recognized for? What do you love to do?

5. They become disconnected from their work.
Finding fulfillment and alignment with your work means understanding what you’re striving for. The meaning. The purpose. When you lack fulfillment, you lose your edge. Your energy goes down while your stress goes up. To reconnect, consider what you want from your work. Do you want to be happy? Are you trying to reach your full potential? Do you hope to make a difference? Do you want to feel at peace? These are some of the experiences leaders seek when they seek “success.” The key to finding fulfillment at work is to identify what success means to you – not the results but the spirit of a life well lived.

Reclaim Your Leadership Edge

Avoiding common mistakes like these helps leaders lay the foundation for exceptional leadership results. You will put yourself on the path to becoming the kind of leader who changes the world … the kind of leader others will follow … the kind of leader you were meant to be.

You can join other leaders in “getting an edge” by reading The Inner Edge: The 10 Practices of Personal Leadership. Join the Inner Edge Community and be a part of the book club!

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FIRE! FIRE! FIRE!

Leah Zellner, the president of a national resort group, dashed into her office, throwing off her coat.

“I’m sorry I’m late!” she gasped. “It’s been a crazy day!”

For the next five minutes, she raced through a litany of concerns: leading her company as its first female president, finalizing a merger, launching a new global strategy, moving into a new office, speaking at a client conference, throwing her daughter a wedding, and expecting her first grandson.

“You certainly are busy!” I commented.

“You have no idea,” she wheezed. “Meetings, calls, invitations, a trip to New York…”

I watched Leah rush about her office. Here was a woman who seemed to have everything she wanted: a glamorous, high-paying job, exciting travel, and a happy growing family. But today everything that made up her charmed life seemed to be getting in the way.

I wondered, “Is this what our busy lives have come to? That our momentous life events have become items to check off a list?”

Leah flopped into the chair beside me. “You know, it used to be that it was Ready, Aim, Fire. Then it became Ready, Fire, Aim. Now it’s just FIRE! FIRE! FIRE!”

Leah’s life as a leader mirrors many I’ve seen in my years as an executive coach. Every day, I see talented, accomplished leaders struggling because they’re too stressed, too stretched, or too tired of sacrificing. As a result, many businesses are losing their leaders, and many leaders are losing themselves. It’s become a stubborn predicament: how to achieve success without sacrificing your quality of life.

There’s another way to be successful as a leader in today’s world that is more thoughtful. More strategic. More reflective. You can learn to lead in a way that preserves your talent while enhancing your quality of life. You can succeed without the sacrifice. Leading well and living well, both at the same time. In the pages of this book, you will discover a new way to be a better leader…and lead a better life.

Leah is one of many leaders I profile in the book, The Inner Edge: The 10 Practices of Personal Leadership. This book isn’t about leading your organization or leading your team. It’s about leading yourself.

To learn more, go to www.TheInnerEdge.com. You’ll find an overview of the book, endorsements by such thought leaders as Marshall Goldsmith and Stephen Covey, and more!

If you like what you read, join us in The Inner Edge Book Club! We’re starting a new year this month. To learn more, click here!

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Leading on the Edge

As a leader, you have many great gifts. Your talents. Your opportunities. Your drive. What are you going to do with those gifts? How are you going to share them with the people around you and the rest of the world? To excel as a leader, it’s important to give some thought to these questions. Because the reality is that as a leader, the true gift you have to give…is you.

Sharing the Practices of Personal Leadership

Helen Keller:

“When we do the best that we can, we never know what miracle is wrought in our life, or in the life of another.”

You have already discovered what’s possible for you when you’ve come to see yourself as a leader. Now it’s time to share the wealth. How will you give your gifts to the people you lead? How will you give to your organization and the world around you? How big can you can really be?

As you consider how to give of your gifts, you create more gifts for yourself, for others, and the world.

And your gifts are desperately needed.

When I wrote The Inner Edge, this “leadership crisis” was the news of the year. Stories in business journals as well as Time, Newsweek, 60 Minutes and Good Morning America all reported that accomplished, talented leaders were leaving their hard-won careers to find more meaningful ways to live. The people featured in these stories invariably described a choice between success and quality of life – and in many cases, it was one they didn’t want to make.

Our culture, our organizations, the times we live in – they have a way of conspiring against our efforts to be our best. But better business should not come at the expense of quality of life, and quality of life should not come at the expense of business results. Work and life should be able to co-exist, happily and successfully. They can and they have.

But every day, millions of people drive onto the fast-lane and race their lives away – ironically missing the fact that everything they are doing to try to improve their life is actually running them into the ground. The work weeks get longer, the stress levels rise, and talented leaders burn out or move on.

We need a whole new paradigm for work and life, and it starts with you. My dream is that the next evolution of our ambitious, achieving society will be to learn how to get the results we crave in the easiest, most natural way – the way that feeds us personally and enhances our quality of life. But no matter how great your life becomes, no matter how well your business does, you are holding back something even greater that the world urgently needs. Part of being a leader is sharing what you’ve learned and empowering others, as well.

Maybe you will be the person who plants the seeds of leadership in the mind of the next great world leader. Maybe you will be the one to help shift your organization into a healthier, more life-affirming place. Maybe you will initiate positive changes in the world that today you can’t even imagine.

People like you who see themselves as leaders aren’t just leaders in their jobs. They are leaders by definition, wherever they go. You will always be the one people look to for help and support. You will be the one who asks the questions, has the answers, or creates the opportunities for incredible things to happen. At home, at church, at work, among your friends, in your political party, when you’re with your kids, when you’re giving to charity, you will be seen as a leader.

What will you do with that potential?

It’s an honor and a privilege to be a leader – a real gift. What kind of a gift do you want to be?

In order to answer that question, you’ve got to lead on every level: your inner edge, your outer edge, and your leading edge. Then you’ll be truly leading on the edge.

For encouragement along the way, be sure to listen to the free coaching Audio, called A Parting Gift – available on the website at www.TheInnerEdge.com.

Please join us for The Inner Edge Book Club! This month we will be looking at the legacy you are leaving as a leader, and looking to the next level of leadership ahead for you. For more information, click here or email info@TheInnerEdge.com.

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See the Miracles!

I was sitting talking to Michael Gerber one morning, who for decades has been the go-to expert for business owners through his work with E-Myth Worldwide. We were talking about personal leadership and the thrill of witnessing the moments when leaders experience their big breakthroughs.

I thought of my client, Belinda Keaganm,* who was promoted every year for five years before finally becoming the CEO of a large financial institution.

I thought of my client, Ari Chellis, who stopped being a “do-er,” started being a strategist, and earned himself the title of Chief of Staff of the chairman of an international organization.

I thought of my client, Caroline, the President and General Manager of a leading software company, who through faith and humor beat cancer not once, but twice.

As Michael and I celebrated their accomplishments, we talked about what it takes to be able to see the possibilities – to know and trust that the visions we have for our lives and our leadership can come to us even if we don’t know how to create them. It’s not luck. It’s openness. It’s willingness. It’s faith.

You can teach yourself to see the miracles that lead to breakthrough, the miracles that give you an edge. You can’t create those moments, but they’re there. As I wrote in the book The Inner Edge: The 10 Practices of Personal Leadership, Eureka moments, aha’s, epiphanies—they’re not scrunched into our in-boxes. We can’t force them to show up by working harder. Flashes of insight occur when we are relaxed, open, and alert.

Are you open to the possibilities before you? Most people aren’t, as Michael observed. In a lull in our conversation, he took a deep breath and sighed.

“Most people don’t see the miracles.”

*Clients’ names have been changed by request.

Did you enjoy this profile? You may be interested in the eCourse, Getting an Edge: 21 Ways World Class Leaders Share Their Secrets for Leading and Living Well. Each of 21 profiles just like this one comes in a separate email – once a day for 21 days. Click here for more information.

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Learning By Chance, Learning by Choice

Leaders are encouraged to learn “on the job.” The problem is that many of us don’t. Either because we’re too busy, we forget, we don’t know what we need to learn, or we don’t have the resources we think we need, we end up learning by chance or command. Neither one is very powerful.

Learning by chance means you take opportunities to learn whenever they show up, but you don’t necessarily go looking for more. A conference brochure arrives; it seems interesting; you go. A friend recommends a book; it looks good; you read it. You take opportunities to learn as they come to you – in other words, when it’s convenient.

Learning by command means you learn when someone else demands it. When your colleagues tell you that you need to learn to be more decisive, or when your profession requires that you get an advanced certification, or when your boss sends you to a workshop to learn specific skills, you are learning by command.

There’s nothing inherently wrong with these approaches to learning. Any learning that advances your expertise and builds your capacity may be worth your time.

Or it may not, and that’s the problem. You have so much potential, and there are so many opportunities to learn, and there is so much to be gained by learning that it simply doesn’t make sense to relegate your learning to the whims of chance and command. You need to learn by choice.

Learning by choice means carefully setting up your own learning opportunities based solely on what you need to get better results.

Learning by choice is based on a number of assumptions.

Learning is leadership. Learning is an essential component of leadership. Some experts go so far as to say learning is leadership, a leader’s constant quest for the improvement of the business, people, and results.

Learning is profit and competitive edge. The soul of business is innovation; the soul of personal leadership is the innovation of the self. You can’t have one without the other. If you want to have, run, or be part of a business that succeeds in a time of change, you need to be willing to change, as well.

Learning is life. In addition to learning for all of the practical and rational reasons that contribute to your effectiveness as a leader, there’s one more: learning is part of the fun of life. When was the last time you picked up a new sport, game or hobby? We learn these things not because we have to, but because we want to. Your vision and goals will be infused with a new sense of exuberance when you commit to learning what you need to learn in order to achieve them. You will know that you can do anything you want to as long as you know how to learn.

If you really want to lead well and live well, you must learn to learn well, too.

And if you’d like to master the ability to learn as a way of excelling as a leader and in your life, go to www.TheInnerEdge.com. You’ll find a free guide called Your Personal University to help you choose the most powerful way to learn.

Please join us for The Inner Edge Book Club! This month we will be making strategic decisions about how to learn and what to learn in order to excel as a leader and in your life. For more information, click here or email info@TheInnerEdge.com.

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Join the Leading Network (Yours!)

To get an edge – any edge, as a leader, in your life, on the competition, against your old limitations, toward your new self – you don’t have to go it alone.

In fact, you shouldn’t go it alone. You can do so much more with a team.

Call it a Mastermind, your “Dream Team,” an Imaginary Advisory Board, or just a good group of friends and associates, you will all go further faster when you support each other in your goals.

I’m not talking about doing the work, now (although a team is good for that, too). I’m talking about supporting each other in achieving your goals.

Here’s how Cheryl Scott, the former CEO of Group Health Cooperative, and now the Senior Advisor of Global Health at the Bill and Melinda Gates foundation, describes the experience.

“I joined a network of other Chief Operating Officers. We talked about what it was like to be a COO and be the #2. In this network, we started to explore our own personal leadership and personal mastery. It was transformational to me. I had never taken the time to think about it before that. When you’re in your 30s and early 40s, your career means a lot but it’s not necessarily about your own values and how to “leap from where you stand.” In two years of working with [my network], as we worked with great coaches and listened to Peter Drucker and read Peter Senge, it transformed the way I felt about my work. I started to think more purposefully about what I was about, what I brought, why I did what I did and how it connected to [my company] at the time. It really changed a how I thought about leadership. It became more personal.”

You can create your own network by asking yourself a few questions.

• Who do you admire?

• Who inspires you?

• How do you think they can support you?

• How can you support them?

• If you could get these people into a room all at one time and ask them the single most important question you have, how would that help you?

You now have your personal support team. All you need to do is invite them in.

Did you enjoy this profile? You may be interested in the eCourse, Getting an Edge: 21 Ways World Class Leaders Share Their Secrets for Leading and Living Well. Each of 21 profiles just like this one comes in a separate email – once a day for 21 days. Email Info@TheInnerEdge.com for more information.

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The Dream Team

Many leaders have heard of a Mastermind or a Personal Support Team. Another beneficial team I recommend for leaders who want to excel is one I fondly call The Dream Team.

A dream team is a loose collection of advisors who help you get where you want to be as a leader. You turn to them because you know that on your path to success, they are further along than you. These might include people like

• leaders you admire
• leaders who have the positions you want to hold
• leaders who have the skills you want to have
• leaders who have achieved what you want to achieve.

You meet with them one by one to ask them questions, seek their guidance, and learn from their experience.

Think of your dream team like Fantasy Football team. You never actually assemble these people; in this respect they aren’t a functioning “team.” However, like a real dream team, every member of this group has been hand-selected because together, they represent the best of everything you need to be the leader you aspire to be.

To set up a dream team, you brainstorm all of the people who you think would be good members of a team whose sole purpose is to help you win at the “game” of achieving your vision. You take some time to analyze the different ways they might be able to help, make a plan for eliciting their support, and start meeting with them one by one to see what you can learn.

To create your Dream Team, use these six steps.

1. Choose the “game.”
“Choose the game” means get clear on specifically why you want a dream team. What do you want to learn from meeting with your dream team members? As always, the answer should be tied to your vision. The focus of the game is learning. On your dream team you’re the rookie, if only in this one area of your life.

2. Pick the “players.”
“Pick the players” means being thoughtful and strategic about who gets on the team. This is not the time to hang out with good buddies and old friends; it’s a time to branch out and build new relationships with people from whom you can truly learn. Among the group, it is helpful to have:

Advocates. Advocates champion you, encourage you, and contribute directly to your success, perhaps by introducing you to influential people or making you a part of their team.

Experts. Experts have information and knowledge you need to be successful. Instead of learning it all the hard way, experts help you jump to new levels of awareness by sharing their experience.

Inspirations. Inspirations are people whose accomplishments make you want to be better yourself. As you watch a person who inspires you – whether that person is your most courageous colleague, a person who has risen to the top of her field, or just someone whose approach to life you admire – you are moved to a higher level of contribution and achievement.

These roles will often cross. In fact, people who can play more than one role on your team are often your strongest supporters.

3. Set the “rules.”
The “rules” of your dream team game are how you want to play. If you don’t set up the process in a way you’ll enjoy it, you’ll be less likely to see it through. Do you want your team members to meet with you for informal conversation? Or would you prefer a formal introduction with a letter and a follow-up phone call? Are you looking for a five minute meeting in person, a fifteen-minute phone call with another, a meeting over lunch? It’s a good idea to decide how you want the process to play out so you put your best foot forward and feel comfortable along the way.

4. Define a “win.”
What is the best case scenario for this dream team?
• Are you hoping to develop long term relationships?
• Do you just want a lot of information fast?
• Do you want complex information and are willing to talk to as many people as it takes to get there?
This step is important, because it respects the time of the leaders whose advice you’re seeking while also meeting the goals that matter most to you. If what you want is concrete advice on how to set up a sole proprietorship, you can get it in a series of short, one-shot interviews. On the other hand, if you want to become steeped in the culture of high-quality leadership, you’ll want to develop deeper, more substantial relationships with the people whose work you admire.

5. Get in the game!
“Getting in the game” means approaching the people you admire to be on your team – asking them to meet with you, talking to them, and applying what you learn as you work toward your vision. If a meeting with one of your dream team members turns out to be beneficial, great. Ask them if they would mind meeting again. If not, fine. You’ve made a good connection. Some of these conversations will turn out to be a waste of time. Others will turn into the kinds of mentorships that last a lifetime.

Remember, the work you do with your dream team is not pandering or political maneuvering. There should be nothing in this process that smacks of manipulation. These are genuine, respectful conversations with people you admire to request the support you would be willing to give someone who asked it of you.

You’ll eventually find you can achieve more, and faster, when you are supported by a strong and experienced team.

For guidance on creating your Dream Team, use the free Dream Team Planning Guide. (Click here or go to www.TheInnerEdge.com, click on Worksheets & Audios, and scroll down to the 7th Practice for more free guides.)

Please join us for The Inner Edge Book Club! This month we will be creating our unique Dream Teams to advance our visions with the support of those we see as our inspiration. For more information, click here or email info@TheInnerEdge.com.

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Opening Pandora’s Box

I had an interesting conversation with David Rodriguez, Executive Vice President of Global Human Resources at Marriott International, recently. He made me think.

All the time I spend executive coaching, what I’m really doing is helping people think. I am asking them provocative questions. Expanding their thinking. Challenging them. It’s also my role to support them when the thinking is hard, sometimes push them off the cliff of their limitations and then cushion their fall. The result is growth, and the result of growth is peak performance and an improved bottom line.

I thought that was a good thing.

But David showed me another perspective. He reminded me how hard it is to reflect. How unready sometimes leaders are to learn. He said,

Most people I find shy away from being introspective. Even if they have the capability they shy away from actually practicing introspection.

Knowing David to be a brilliant leader in the arena of leadership development, I was a little surprised. I thought leaders loved this stuff! Here’s what he said:

The times we’re living in today are tough. Everyone is under a lot of pressure. There’s a lot of uncertainty. A lot of emotional energy is devoted to coping with things outside our control. We can’t control the economy. We feel like victims. Everyone is trying desperately to stay calm and focused in the face of external pressures. This is supposition, but I think the average person does not look to add to the pressures they face. While introspection is great as a catalyst for growth and fundamental to growth, in essence what it really is is going to a zone of discomfort. It’s finding out things about yourself that may not make you feel in the moment good and in control. Especially in these times when people have such pressures, [reflection] could be a Pandora’s box.

And I suppose he’s right. When you open the lid to your potential, who knows what demons lurk inside, just waiting to jump out and grab you? Do you really have the energy to rally now, of all times, to fight the status quo? Can’t you just suffer through the challenges in peace?

Of course you can. Many do. I’ll admit that since David and I talked, I have met a few people who seem truly bedraggled by the impact of a negative economy. It would be cruel to unleash on them Pandora’s box.

Or would it? What I want you to remember it that practicing personal leadership is not just about facing your fears. It’s about finding your strength.

In Pandora’s box you may find old habits, destructive patterns, or hidden fears.

But you will also find a clear, inspiring vision of who you want to be.

You’ll find new focus on what you want to achieve.

You’ll find new strategies and tools for progress.

You’ll find fulfillment.

New ways of spending your time.

A stronger, smarter, more motivating team.

A whole new universe of learning and possibility.

You’re going to find yourself.

The Fifth Practice of Personal Leadership is Feel Fulfillment. I’ll admit that perhaps the process of getting there may present challenging questions, but those questions are the doorway to a satisfying life.

When you sit on the lid of Pandora’s box, you lock your real self inside. Go ahead. Open up.

Did you enjoy this profile? You may be interested in the eCourse, Getting an Edge: 21 Ways World Class Leaders Share Their Secrets for Leading and Living Well. Each of 21 profiles just like this one comes in a separate email – once a day for 21 days. Click here for more information.

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Of Brilliances and Blind Spots

What could you achieve if your business were 38% more effective, or if your customers were 44% more likely to be satisfied with your results? Would it make a difference?

For years, I’ve been an avid proponent of Strengths-Based Leadership. In a nutshell, the theory argues that if we want to be our best, we need to capitalize on our strengths. According to research from the Gallup organization (as reported in Now Discover Your Strengths by Clifton and Buckingham, among others), in organizations where leaders are encouraged to build on their strengths, the business is

•         50% more likely to have lower turnover

•         38% more likely to have productive business units

•         44% more likely to have higher customer satisfaction.

You can improve your own results by building on your strengths. I call it Tapping Into Your Brilliance, and it’s the Fourth Practice of Personal Leadership.

Of course, we don’t always know what our brilliances are. But you can find them. My favorite resources are Tom Rath’s StrengthsFinder 2.0 and Marcus Buckingham’s Go Put Your Strengths to Work, both of which offer you the chance to take a quiz that reveals to you your strengths.

But it’s not just our strengths that need work. It’s also our blind spots. Cece Sutton, the president of the retail banking group at Morgan Stanley, agrees:

“Great leaders work on themselves. They’re acknowledging and aware of the things they need to improve on to be better. I don’t know all my blind spots, but I know a lot of them. I’m not always conscious of them, but I do think about them and try to improve.”

What’s especially dangerous about our weaknesses is that they’re so hard to see. Think about that blind spot in your car – how scary it is to realize that another vehicle could be hiding back there, threateningly close, and you can’t even see it.

To excel as a leader, you’ve got to be able to see into your blind spots. To help leaders with this process, I’ve created a feedback system you can use to discover both your brilliances and your blind spots. It’s called The 360 Investment, and you can find it at www.The360Investment.com.

You can also learn more about Strengths-Based Leadership by downloading a free copy of my white paper, The Best of You and the Rest of You: Making the Most of Strengths-Based Leadership.

For now, just give it some thought. What are two of your strengths, and how can you make them work for you? What is your one biggest weakness, and how can you prevent it from holding you back?

Did you enjoy this profile? You may be interested in the eCourse, Getting an Edge: 21 Ways World Class Leaders Share Their Secrets for Leading and Living Well. Each of 21 profiles just like this one comes in a separate email – once a day for 21 days. Click here for more information.

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From Brilliance to the Best

In The Inner Edge, you learned the practice of tapping into your brilliance. You now know your distinct natural attributes, as well as how to leverage them for a more powerful effect. The more you practice applying your DNA strategically to achieve your vision and reach your goals, the more you can do and the better you can do it. Then you’re not just brilliant, you’re truly being your best.

Being Your Best
“Being your best” may sound like a cliché, but let’s think about it more deeply. Each of the three words in that phrase is important.

Being. When you are being your best, you are focusing on the way you are. “Who you be” in any given moment is about your character, your alignment with your vision and values, and your ability to integrate your life and your leadership. It’s not what you do. It’s not what you win. It’s not what you have. It’s who you be that helps you tap into your true unique value. Focusing on the being aspects of your attributes (being caring, being inspirational, being strategic) will tie you to your brilliance.

Your. The biggest difference in being brilliant versus being just good lies in the operative word your. The goal is not to be the best. The goal is to be your best. Being the best is about ego. Being your best is about commitment. Can you be both? Sure. You probably will. But your attention must be on what you can do to succeed – not on beating everyone else. That’s a much more powerful position.

Best. “Best” is a moving target. Have you ever done what you thought was your best, only to surprise yourself by doing even a little bit more? The idea behind being your best is to push past the limits of what you thought your “best” would be. Find the edge – that spot where you really feel you cannot do one iota better. That is your best…for the moment, until next time where you find out yes, you can do even better.

Being your best instead of being the best is the opposite of the “nose to the grindstone” mentality that drives our culture…and drives many leaders to destruction. Being your best is being so yourself that you naturally excel.

And if you’re really ready to Be Your Best, use the worksheet, Your Best, in The Inner Edge: The Extension. Click here to see a preview or to purchase The Extension at http://joellekjay.comthe-inner-edge/.

Please join us for The Inner Edge Book Club! This month we will be discussing what it means for your to Be Your Best – and how to get there. For more information, click here or email info@TheInnerEdge.com.