joelle jay

November 24, 2015 by sereynolds

10 Questions Every Entrepreneur Should Ask Themselves

Have you been running a million miles an hour, trying to keep up with the busyness of the season? Many entrepreneurs, especially this time of year, feel like they are so busy they’re starting to lose control. Losing control–over your schedule, your priorities, your ability to manage all of the details–isn’t just stressful, it’s a big red flag. Recognize the symptom of overwhelm as a cue to STOP and take control. In just 15 minutes, you can move from feeling overrun by your schedule to being back in control. You can empower yourself to be in charge again with a few minutes of reflection.

Empowered reflection is an ongoing, even routine process of paying attention to your progress–especially as a leader and entrepreneur.

Basically, it means taking a time out to think about your vision and ask yourself, “How’s it going?” You step out of the busy-ness of life to ask yourself a series of reflective questions about your life and leadership. If you do this regularly, say once a month or even a few times a year, you will keep your finger on the pulse of your development as a leader and your progress toward your goals.

By practicing empowered reflection you make it a habit to assess your progress. To get the most out of your empowered reflection, try bringing the following questions to your next meeting, or schedule a 15-minute block for yourself to write them out:

What’s working?
What’s not working?
What would you like to change?
What accomplishments have you achieved?
What lessons have you learned?
Are the goals still the right goals?
What do you still need to know or learn?
How might you be sabotaging your own success?
What do you need to start doing, keep doing, and stop doing?
What’s next?

Every time you go through this process, you are putting a stake in the ground for what you want. You are declaring, “My vision is important to me, and I’m willing to continue thinking about it and reaching for it until I achieve it.” Practicing this form of reflection on a regular basis is a technique for accountability and focus.

Empowered reflection isn’t hard. It doesn’t take long, and it doesn’t cost a dime. You can practice empowered reflection while driving, jogging, walking through the park, meditating, lying down, or even sitting in the bath. You can almost think of this practice as “visiting your vision” to see how you’re doing. That way it never gets forgotten.

Whenever you’re feeling detached from your long term vision, whenever you could use a boost to get back into action, or whenever you want to step back to get an overall perspective on your progress, take a few minutes to run through the ten questions above. Doing so will resurface the motivation you need to make your vision a reality.

The previous article appeared on Inc.com today as a part of my column, “Behind The Desk.” Look out for new columns every week!

October 23, 2015 by sereynolds

3 Strategies To Following Your Intuition Toward Success

If you’re a regular reader of this column, you may know that many of the topics we discuss here come from a yearlong leadership development program based on my work called Leadership Circles. This month in Leadership Circles, we have been focusing on what we call seeing possibility.

Seeing possibility is the opposite of working really, really hard. It’s a shortcut through the noise and the busy-ness to a more peaceful, easier way to work and live. So often we wrack our brains trying to figure things out, make decisions, make things happen, get the answers, build something from scratch–all good ways of going about our business, but sometimes it all seems so hard. Seeing possibility is an approach that lightens things up. Instead of having to be the ones with all the answers, you take a break and let the answers come to you. It’s like listening to the radio. You don’t have to make up the station. It’s already there. Just tune in.

When you see possibility, the answer you’ve been searching for (whatever it may be) may come from a flash of insight or a gradual knowing, or it might be prompted by an external event. The answer may even reveal itself in your circumstances. Your job is not to make it appear, your job is to recognize it when it does. Just as you tune your radio through the static until you arrive at a clear signal, you are tuning your mind to the messages you’re receiving until you arrive at the answers you seek.

There are a few different ways of tuning into the message.

Draw out the meaning. One way of tuning into the message is to look for “signs” and draw out the meaning. “Drawing out the meaning” is a technique sometimes used by coaches to help people access their intuition. It means using the environment around you as if it were filled with secret messages to tell you what to do.

For example: You’re on Section Nine of the research report you’re writing. You listen to Track Nine of a CD to clear your head. Track Nine turns out to be very short. Does Section Nine also need to be short?

Or, You’re going through an extremely difficult time. You’re anxious and stressed. You walk outside and a gust of wind blows over you. Could it be that this situation will blow over as well?

These are just little mind games. Tricks. Playing with words. But they are tricks and games that help you open your mind to new possibilities, new ways of seeing and understanding.

Notice everything around you. Observe the details, the sounds, even the smells. What’s happening? What do you notice? Then wonder, if this tiny slice of life had something to tell you, what would it be?

Seek serendipity and synchronicity. Another way to tune into the message is to seek Serendipity and Synchronicity, those twin tendencies for life to deliver enchanting coincidences just when we need them.

Serendipity is unexpected good fortune, or discovery by accident. Synchronicity is a timely, meaningful coincidence.

Put them together and you have those mysterious moments in which you accidentally discover exactly the right thing at just the right time. These are a couple of examples:

Caroline discovered that her 10:00 meeting was cancelled just as she was thinking to herself, “If only I had an extra hour.”
Ginny was still fretting over fresh news that her accountant was about to quit when a long lost friend–a CPA–called to ask if she knew of any job openings.

“It’s a sign!” you think. A wink from the universe. A little gift. If you pay attention to these moments when everything “clicks,” you might just uncover new possibilities.

Learn to trust your instincts. Yet another way you can tune into the message is to learn to trust your instincts. Earlier we talked about the importance of making room for your intuition; you also need to be able to recognize the messages, listen, and act in keeping with whatever’s true for you.

What does your intuition feel like? Some say it feels like a zing, a snap, or a click. You might feel it in your stomach, your chest, or your heart. For one person it’s a calm, perfectly still knowing. For another it’s a heavily weighted thunk. Another describes a sudden peace; another a taptap of the mind.

When possibilities fall right into your lap, you may feel like some invisible force has granted your silent request. It’s often accompanied by a feeling of speechlessness, almost disbelief. When you feel that, the search for solutions is over.

All three strategies are all ways of accessing information that seems to be around us all the time, but that somehow we manage to miss. To expand your awareness of what’s possible, sometimes you just have to notice: look for “signs,” then ask yourself what they mean. Watch for serendipity and synchronicity, and follow where they lead. Then stay alert to your intuition, learn what it feels like, and practice following it.

The previous article appeared on Inc.com today as a part of my column, “Behind The Desk.” Look out for new columns every week!

September 18, 2015 by sereynolds

3 Steps To Finding Your Universal Timeline

The following article appeared on Inc.com today as a part of my column, “Behind The Desk.” Look out for new columns every week!

Recently I received a call from a business owner who was so stressed by the size of her To Do list that she was practically hyperventilating. Wringing her hands and wrinkling her brows, she worried she would never be able to get it all done, but she couldn’t not get it all done, either. She was completely overwhelmed.

Rather than try to race through all those action items at warp speed (stressful! and not very smart) or cram them all into the little boxes on her calendar (impossible), I suggested we take a different path–one of patient persistence that I call The Universal Timeline.

The universal timeline is the schedule on which everything happens at just the right time, whatever that may be. There are no dates and deadlines. No time pressures. Just milestones. There is a right time for everything. You don’t need to force it.

Obviously, you won’t want to use this strategy when:

You have a hard and fast deadline.
You’re accountable to other people.
Other people are counting on you to stay on a certain schedule.

But when none of those are the case, you can learn to ease up and speed up at the very same time.

That’s what the universal timeline does. It allows you to take advantage of just the right circumstances at just the right time to slip through your tasks with the most beneficial, advantageous timing. Here are three steps to find yours:

Make sure the time is right and in line with your vision. Say, for example, you have a really big project to complete. Once you’ve glimpsed the possibility of completing this project, you’ll be chomping at the bit to get going. On the universal timeline, if the time is right you will get up off your chair and start now.

Know your schedule. On the other hand, maybe now is not the time. Maybe your plate is full, your mind is distracted, or you just don’t have what you need to succeed. That’s okay, too. On the universal timeline, if the time isn’t right you don’t start. Instead, you make a note to do the project (“Start business development plan.” “Hire fitness trainer.” “Write memoir.”) and put it somewhere you will see it every day until the time is right.

Then wait. If you are patient and you maintain that priority, you will be walking along the universal timeline. When the time is right, you will know. Just as a big green sign appears on the edge of the highway telling you THIS IS YOUR EXIT, the “signs” will also arrive to tell you when the time is right to do this task. Either the phone will ring or the calendar will clear or the right person will say the right thing to jar you into action, and you’ll know. It’s time.

To get on the universal timeline, you give up expectations about how long things take to get done. You commit to doing them as fast as possible, but let go of how fast that has to be. Instead you wait for the perfect opportunity to act and take advantage of that perfect timing to let them happen in a snap.

The universal timeline isn’t about procrastination. You’re not putting off the things you want to do. You’re waiting for the conditions to be ideal. Certain activities require certain frames of mind, and you will get in those frames of mind naturally if you are patient. And you will be much, much more effective than you would be if you forced every project to take place on your own schedule.

What could you use the Universal Timeline for? Is there something you are hoping will happen but you don’t know when? Something you want to get to but somehow never do? Write it down, post it up, throw off the pressure of goals and deadlines, and trust that it will get done in its own time.

June 26, 2015 by sereynolds

The Mirage of Success and the 3 Stages of Feeling Fulfillment

The following article appeared on Inc.com today as a part of my column, “Behind The Desk.” Look out for new columns every week!

You’re successful. You’ve read tons of books, read a ton of “best practice tips” articles online. You’ve scoured tradeshows and networking events. And all that time has finally paid off–your business is thriving, your clients are happy, and the future is bright.

But do you feel fulfilled?

The sideffect of success isn’t always happiness. Sometimes it’s anxiety, existential apathy, or even a sense of isolation.

I worked with a corporate vice president in the banking industry, and, on paper, she had it all: the salary, stock options, and security. Yet she felt vaguely dissatisfied, even bored, wondering if something better was out there. This is a fairly common occurrence for successful entrepreneurs and leaders.

Here are the three stages of finding fulfillment–the next time you feel deflated or discontent, despite the green numbers on the spreadsheet, do the following:

Stage 1: Mining for values. Mine your experience to find values; values are the cornerstone of fulfillment. Living in alignment with your values is crucial for harmony and fulfillment. Values include principles, standards, and qualities. They don’t include material goods or people.

Revisit good memories, dream up ideal scenarios, or recreate the imagery you saw when you envisioned a you-and-improved future. Go back to a time that was “just right.” Take notes, explore what it was about that time and those experience that make it a peak experience. Write all the elements, and reexamine the bigger picture.

Stage two: Defining your values. After you have your list of potential values, define them. Choose your top 5-10 values and describe what each one means–the significance they have for you, and how it looks and sounds in your life. Defining your values moves them from platitudes to personal priorities.

Write a sentence or two about each top priority means to you. Defining your values gives them specificity and clarity.

Stage three: Refining your values. After you’ve defined your values, refine them with a process of prioritization. It’s revealing to understand which “top” values truly matter the most.

Imagine you are starting over in a brand-new work environment. Looking at your draft list of values, as yourself: If you could only be certain of having one value honored, which one would it be? Test it. If you had to live a life where you could count only on this one value, could you survive? Would you want to? And if you could have two values? Three? Continue ranking your values in this manner until you’re satisfied you have them in priority order.

Ultimately, once you’ve completed these three stages you have collected the raw materials of a golden life. It’s up to you to build a life with them. By looking at the role your values play in helping you achieve fulfillment, you are already beginning to live your values, as coaches say. In living your goals, you’re connecting with yourself, truly allowing yourself to feel fulfilled, and opening yourself up for more success to come.

June 4, 2015 by sereynolds

Breaking Down Your Roadblocks: The 4 People You Need To Help

The following article appeared on Inc.com today as a part of my column, “Behind The Desk.” Look out for new columns every week!

When it comes to facing roadblocks, or any obstacle in the way of your success in business, popular speaker Kingsley Grant said:

“You overcome roadblocks by first identifying the roadblock. Assess the situation, the roadblock, and then look at your options to bypass it. Focusing on overcoming the roadblock can consume so much energy that you are depleted in finding ways around it. Roadblocks can lead to very creative solutions that you would not have thought about had it not been there.”

So how do we get to that action step, allowing us to bypass that roadblock? It all comes back to the people we surround ourselves with that keep our learning at a higher level, which I discussed in my last column where I shared some of Yahoo! CEO Marissa Mayer’s strategies.

Essentially, there are four different types of partners you need in your life to keep you learning at a higher level. The way you improve your learning is to work with others who know more than you in various areas, to help you expand your field of knowledge. Having partners in learning can help remove roadblocks that you can’t always remove yourself.

For example, I recently worked with an entrepreneur who came to me seeking a coach because she was facing a major roadblock–namely, a Strategic Plan. She knew she needed a better strategic plan, but she didn’t know how to create one. Having wasted many hours trying to find the right approach, template or system for strategic planning, she became overwhelmed. It dawned on her that trying to eliminate this roadblock on her own would be an enormous time sink–and frankly, she wasn’t sure she could do it on top of everything else in her business, especially since she would be relying on a frustrating process of trial and error to try to figure it out.

I helped her to understand that tackling this goal, which would ultimately help her to grow her business, would be greatly eased by looking for partners to help her move the roadblock.

Whether you’re looking for a new Strategic Plan, trying to reorganize your business, tackle a major challenge, or to stretch into an exciting new goal, there are four main types of people you can look to for help.

Advocates. Advocates cheer you on as you move roadblocks for yourself. Surrounding yourself with advocates is important to help remind you of your commitment to your goal and the importance it holds for you.

To follow from our earlier example, if the entrepreneur above decided to tackle that strategic plan in a Do-It-Yourself spirit, she could minimize the frustration and overwhelm by getting the support of her advocates. In this case, it might be her work team, who would understand the importance of the task and encourage her to complete it, with reminders of how helpful it would be to the business.

Running a business is hard work. A little support and encouragement can help.

Mentors. Mentors play a different role than advocates. Whereas your advocates cheer you on as you move the roadblocks, your mentors actually show you how to move it. They’ve been there. They’ve done it. They can show you how they moved their own roadblocks. As your “older and wiser” counterparts,–they’ve been where you are, and can coach you by using their own experience. They can tell you how they got over a roadblock, and how they were bale to navigate the unexpected along the way.

For our entrepreneur creating a strategic plan, getting a mentor would shorten the learning curve and eliminate the time-consuming task of starting from scratch. There’s nothing like a great example to get you on the right path, and a mentor can be that example for you.

Sponsors. Sponsors move roadblocks for you. Unlike mentors, sponsors have a responsibility for you being successful. A sponsor might be someone like your boss, who has a vested interest in your success. Or it might be an angel investor, whose success is tied with yours financially. In addition to the motivation provided by your advocates and the role modeling provided by your mentors, your sponsor actually gives you help. Your sponsor will open the door for you and get you the next job, or make an introduction, or in some other way move you forward in a way you can’t do for yourself.

If you want to move further, faster, you need a sponsor.

Imagine what would change for our entrepreneur who needs the strategic plan if she not only had the plan, but also a well-connected investor who was committed to helping her achieve her goals. Now she’s playing at a whole new level. Even the assistance of a sponsor, however, does not complete the set of partners she will need to be successful. It will still be up to her, ultimately, to do the work, and two more partners will help.

Coaches. Coaches help you move your roadblocks alongside you. Even with the best of partners to help you with the roadblocks, the ownership for moving forward past the roadblocks stays with you. A sponsor may be able to get you opportunities…but you have to take those opportunities and make sure you excel. This is where your coaches come in. Your coach will roll up her sleeves and help you do the heavy lifting related to taking action, overcoming new barriers, defining the process and the plan, and so on. She will help you implement the plan help you make the decisions that are right for you.

For the entrepreneur who wanted the strategic plan, coaching involved designing the specific plan that would lead to her ideal future – keeping her unique vision in mind and allowing her to lead her business, her way while still striving toward the end result.

Succeeding in business–especially when you’re the leader, responsible for defining vision, strategy, goals, plans, actions and all the rest–is no easy task. Let’s not make it harder than it has to be by trying to do it all yourself. Keep your eyes open for the roadblocks, and when you find them, don’t spend your time and effort insisting on moving them all single-handedly. You can move them more easily, faster and more effectively–with the help of your partners: your advocates, your mentors, your sponsors, and of course, your coach.

May 12, 2015 by sereynolds

3 Ways to Re-write a Bad Work Relationship

The following article appeared on Inc.com today as a part of my column, “Behind The Desk.” Look out for new columns every week!

See if this sounds familiar: you’re working with a business leader who you find to be quite difficult. He’s demanding, makes assumptions that are unfair, blames others. As a result you back off from any relationship with him at all.

There is an assessment called the “Influence Assessment” that we use at LRI to help individual managers and leaders understand where they’re having a positive impact and where they could have a positive influence. One of the items on that survey reads: “Has positive relations with others regardless of the differences we may have.” What I like about that item is that even though the relationships may be partly out of our control, and even though the differences we have with the other person is certainly out of our control, we have the potential to take control of how positive the relationship is. This means taking active ownership for being the one that makes sure that the relationship is positive.

I recently worked with a client who had the same situation I just described: a work relationship with a demanding, unfair, blaming colleague. When we did her influence assessment and she read the item about taking active responsibility for having positive relationships with others, she realized two things. First, she did not have positive relationship with this person. Second, she had the opportunity to change it by taking the lead in a relationship and change the dynamic. She also realized that this particular gentleman may actually have an influence over her career.

So what do you do to improve a relationship with someone when you think it is not as good as it could be?

Give yourself the opportunity to reach out. I know it takes some courage, and it may not be comfortable to be the one to reach out, but you can certainly do it. Most people respond very favourably to someone coming to them and extending a hand in rewriting a relationship. In some cases we may have to apologize for something, or may have to explicitly start a relationship off on a different foot.

For example, you might say something like this: “Jim, I want to get together with you today, as I understand we started off our last discussion on the wrong note. I would really like to start all over again.” Or, “Allan, I wanted to sit down with you because I know I was harsh with you today. I owe you an apology. I realized I reacted too quickly, I was unfair and I am sorry. I hope you will forgive me for that so we can start over.”

Swallowing your pride and being the first to reach out can be all it takes to erase mistakes in a relationship and start fresh.

Assume best intent. “Assume best intent” means making an effort to believe that the person opposite you is doing the things he or she does for a good reason. Most people have positive motives. They want to do good and be good, but something may get lost in the implementation. I had a client who couldn’t seem to click with her manager. She was a real optimist, her manager was a real pessimist. When my client recognized this dynamic, she was able to take control of her own perspective. She didn’t want to apologize for anything, and also didn’t want to start the relationship all over again. So she instead chose to assume best intent. That simple shift in perspective helped her see that what came across as criticism from her manager was intended to be helpful feedback, and it helped her to quiet her inner critic.

Channel their motivations. People are driven by different motivations. Sometimes you can change a relationship by identifying what the other person wants. One of my clients was constantly locking horns with her direct report. I suggested that she might study him to understand his motivation–or better yet, to ask him. She did. She opened a conversation and said, “You’re doing your job very well. I appreciate that, but I sense there are some things you would change if you could. If you could work in the way that was best for you, how would you like things to be different?” He said, “I want to have the freedom to do my job. Just let me do my job.” It became clear that this employee’s motivation was freedom; he needed more latitude than she was giving him. Having identified the importance of freedom to her direct report, this manager was able to shift her way of doing things so that he could perform better in his role and contribute to a more positive relationship.

If you want to have positive relationships or a positive career with an endorsement from the people who are important to you, identify those people that you want to have positive relationships with. Who are the people who are influential in my career and who are the people for whom I am influential in theirs? Those are the people to focus on.

Businessmen and businesswomen may find the most influential people to be their managers or key stakeholders in their careers; entrepreneurs may find the most influential people to be their business partners or even their clients. You may never know who in your life is going to have the most influence over your career. But you can be the one to take control of the relationship and create those positive relations with others regardless of the differences we may have.

April 7, 2015 by sereynolds

Senior Vice President at MGM Resorts Gives 3 Life-changing Ways to use Feedback

The following article appeared on Inc.com today as a part of my column, “Behind The Desk.” Look out for new columns every week!

We’ve all encountered organizations that are going through a lot of change. I recently worked with an organization going through a transitional phase – they had a new division and even that division had gone through a major overhaul so they could be higher functioning within the whole of the company. All of that change can be hard on a team. Fast-forward a year later, I talked to one of the senior leaders on the team and found out that things had dramatically improved. The team was functioning productively, communicating with each other, making positive changes, and they were really on the right track.

I interviewed the Senior Vice President at MGM Resorts, Kelly Litster, to find out the strategy they used to make the difference. She said one word that stood out to me: feedback.

These are the three things Litster’s team learned about feedback:

We learned how to give feedback. One important step this team took to improve its performance was to create a sort of social contract. They agreed to a number of behaviors they wanted to hold themselves accountable for. The team started practicing a “scoring” technique to track how well they practiced the behaviors individually, and learned how to give feedback to explain their scores for each other.

Teams like Litster’s often include a number of common elements in their “operating agreements.” Some items might include avoiding blame, looking for the root cause of a problem, communicating messages even when they’re hard to say, and receiving messages without defensiveness even when they’re hard to hear.

Litster’s team held themselves accountable to scoring each other on those behaviors – a technique that made it possible for each of them to see how they score numerically, quantifying their behavior. Each individual team member can see the items they need to work on, try to remedy it and watch their score go up. It allows them to keep track of how they’re doing and provides a vehicle for how to communicate those messages and transform their culture.

We learned how to take feedback. Litster observed that on her team, members grew in their ability to listen and open their minds to feedback, learning how to do things differently instead of being closed off.

“We had to build trust,” Litster said, “The contract (or promise to behave a certain way) started us off – we joked about it before we could live by it. Then we had some serious trust building to do. Once there was a tiny bit of trust and someone was vulnerable – the team started to come together.”

They say a breaking point either leads to a breakdown or a breakthrough. In Litster’s case, it led to a breakthrough. They made it safe to give feedback within their team culture, so important messages could be both delivered and received. Taking hard feedback may not always been easy for a team member. It may not be pleasant. But it is helpful, and essential to elevate the team.

We learned how to use feedback to make improvements. Litster noticed that her team learned to assert themselves, to be necessary for the service of the greater goal even if the feedback made them uncomfortable initially, and they learned how to help each other. They also learned how to ask for help. Then they tracked their results and watched as the whole team came together in a more effective way. They also became open about giving compliments and offering help. The whole atmosphere became more congenial and productive. Perhaps most importantly, they were able to start demonstrating that they genuinely cared about one another and helped each other succeed.

If you lead a team, consider how you can use these same strategies for transforming the culture in an equally positive way.

Is your team comfortable giving and receiving feedback?
Do you have a system for communicating what’s important and how people are performing?
Do you have an agreement about how to improve based on the feedback?

With these three practices on using feedback that were so successful on Litster’s team at MGM Resorts, you can tackle a changing corporate landscape productively, and you’ll learn a lot about yourself and your colleagues along the way.

March 20, 2015 by sereynolds

The Formula for Success, and How to Actually Use It

The following article appeared on Inc.com today as a part of my column, “Behind The Desk.” Look out for new columns every week!

We’ve all been there: you’re sitting at your desk reflecting, finding yourself frustrated with the lack of results you’re getting in your business. You reach the conclusion that you’re either working too hard and not getting enough results (sales, clients, income), or you’re just not sure if you’re doing the right thing.

Whether you’re doing the right thing with no result, or you’re doing the wrong thing with no result, the end result is the same: nothing.

So often success in business depends on the right formula. The right clients and customers; the right team; the right business model; the right branding and marketing; the right timing; the right action; and so on. It can be scary if you’re not getting results, because you don’t know which part of the formula is off.

Here’s a solution that can clear the confusion and get you back on the path to success. The formula is this:

Strategy + Execution (with Consistency) = Results.

I learned this model from a fellow consultant, but I never really understood it until I used it in my personal life.

Like most people, I was trying to lose those last insufferable “stubborn five pounds.” Despite being healthy and fit (enough) most of my life, somehow I had lost track of what I should be doing. I didn’t have a great workout plan to follow. I had forgotten what I should be eating to stay trim. As a result, I was much less consistent about my health routine, and that made it hard for me to get motivated. Finally it became clear to me I needed a strategy. I found a trainerto build that strategy for me, and once I got on the program, it was much easier for me to follow direction and get back on track. I knew what to do in my workout. I knew what to eat. I just had to do it–to execute the plan. Once I started doing that consistently, lo and behold those five pounds came off.

Business owners often fall into a similar pattern. They somehow, over the course of time, fall out of their marketing routine or forget what they should be doing about business development. As a result, they too become less consistent and less motivated. They too are missing the strategy. Whereas my trainer could create a diet and fitness plan for her clients, I often find myself helping entrepreneurs write Personal Strategic Plans they can execute–and when they do so, consistently, they also get the results they want in the form of clients, customers, and profit.

The formula for results is as follows:

Strategy. Ask yourself: On a scale from 1-10, do you believe you have the right strategy for your business?

What’s your ideal business model?

What should you be doing in the areas of marketing, business development and customer satisfaction?

What systems do you want for your team, your time, and your service delivery?

Making decisions in areas like these is key. Taking yourself on a good strategic planning offsite–even if you’re a solopreneur–is necessary to set the vision, mission, strategy, goals and activities that make up the business you want. Once those decisions are made, you can stop worrying and get back to work making it happen.

Execution. Ask yourself: On a scale from 1-10, are you executing the strategy well enough for it to pay off?

If your strategy dictates that you need to attend three networking events a month,, have you scheduled them in your calendar? Have you arranged childcare so that you can attend? Have you cleared your business schedule to attend the events? Have you made travel arrangements?

If your strategy tells you you need to take every Friday off to follow up on sales calls and tidy up your contact management system, are you actually focusing on those activities at that time?

Is there anything you’re supposed to be doing but really aren’t doing at all?

Even though a strategy is essential in building a profitable business, it isn’t enough. You have to commit to following the strategy with perfect execution.

So be honest: How well are you executing on your strategy? Are you really doing the things you’re supposed to do?

Consistency. Ask yourself: On a scale 1-10, how consistent are you in following through with executing the strategies for your business that get results?

The first time I heard the success formula it was explained to me as “Strategy plus Execution Equals Results.” I followed that equation and got nowhere, and that’s because I was missing consistency. So I added it to the formula: “Strategy plus Execution with Consistency Equals Results.”

Once my trainer had given me the diet and exercise plan she knew was right for me, and even after I had the system underway, she pointed out to me that I wasn’t being consistent. If I put in a great workout–but only once or twice a week–it simply wasn’t enough to get results. Business people often fail in a similar way. They have systems in place for working with clients, like networking and engaging in social media, but they’re inconsistent and not doing it enough. At best, they’re leaving money on the table. At worst, they’re giving up on the whole enterprise because they think the strategy “wasn’t working.”

One final tip: One of the things I learned from my trainer was the necessity of tracking. In fitness: Track your diet, track your calories, and track your mileage. In business, track your activities, track your successes, and track your results. That way you’ll be much more certain as to whether you have the strategy that’s working; you’ll be able to execute it more effectively; you’ll be motivated to stay consistent, and you’ll get the outcomes you want. That creates momentum and can help you build a business that lasts a lifetime.

March 3, 2015 by sereynolds

3 Common Events That Can Make Or Break Your Career Growth

The following article appeared on Inc.com today as a part of my column, “Behind The Desk.” Look out for new columns every week!

We have many coaches in our lives. Teachers, sports coaches, mentors, and even our friends and families can become coaches to us in certain ways. In an article earlier this month I talked about the six signs to look out for that indicate that you could benefit from an executive coach, someone from outside of your organization who can guide you through career twists and turns.

But when is it time to pull the trigger? How do you know which twists or turns might become insurmountable and require outside help?

The following three scenarios are situations we inevitably run into at one point or another in our careers, sometimes multiple times. They’re situations in which a coach can step in and help you make the choices that are right for you.

You have an aspiration. The question I like to ask people is, what opportunities are you excited to take advantage of over the next year? Some possibilities:

New responsibilities. Is there a new project you’d like to take on, a team you’d like to lead, or an expanded role you’d like to take?
New business ventures. Do you have a new product to create–or to launch? Do you have some new potential partners?
Higher revenue goals. Is this the year you finally clear six figures? Or maybe seven? Does your team have the opportunity to be the best-in-class?

It’s so exciting to be able to see the very real possibilities ahead of you. But don’t let those ideas merely stir you creativity–make sure they light a fire under you so you actually get going and achieve the vision.

So many people don’t. They lose track of their goals, lose steam, or give up in defeat. That’s when to call a coach. Your coach will be sure the vision and goals stay first and foremost in your mind, so even when you’re busy, stress, overwhelmed, distracted, or not making progress, someone is there not only rooting for you but urging you to keep moving forward. A coach can help accelerate your advancement to get you over the finish line.

You’re looking for a career change. Whether you’re getting a promotion into a new role or looking to move companies altogether, coaching can help you shape your vision and get some clarity about what the next steps would be.

A client of mine was in a job at a company that went through a reorganization process, and the tasks he ended up being responsible for after the shift were tasks he wasn’t happy with and didn’t challenge him. As a coach I helped him by stepping in and providing clarity on what he does want and the steps he can take to get there, and we came up with action items that re-aligned him with his goals and interests. He was able to articulate a new plan for his career–one that had him developing a new niche in his old company. He found a renewed sense of purpose and meaning, and others saw him as confident, capable, and succeeding during a time of challenge and change

You’ve reached a plateau and want feedback. If you can feel yourself starting to lose motivation, if you’re frustrated with your boss and are losing respect for your company’s leadership, or if you are feeling that the feedback you’ve gotten from your boss isn’t aligned with you, then a coach can step in and provide the feedback you’re looking for to help you progress and grow.

The most successful businessmen and women I know are voracious about getting feedback. They crave the truth; they want to know where they can improve. They want to know their strengths and weaknesses. Without that kind of feedback loop, it’s hard for them to know how they’re doing. The sense of “plateauing” can be demotivating, because you don’t know how to move onward and upward. If your boss isn’t helping you improve, or if don’t respect or agree with the feedback you do get, you can find yourself stuck in “park.”

The good news about feedback is it’s always available, and you can access it yourself with the help of your coach. Your coach can choose self-assessments that will get you good information about your personality, strengths, and tendencies. He or she can help design a 360 for you, so you can get lots of feedback from all around. Your coach can even help you process the feedback you do have, differently. Seen from another angle, there might be some real hidden gems–messages that you do need to hear, and may be able to view in a different light with the perspective of your coach to add new insight.

Because your coach is someone in your court–without ulterior motives- he or she can give you a clearer picture of the next steps you should make to achieve the goal or position you want.

The Leadership Research Institute released a statistic that said the number one predictor of leadership effectiveness is a commitment to self-improvement. What that means is that what makes people see you as a more effective leader, and what makes you a better leader, is being open to learning. If you find yourself in any of the above situations, then learning is one of the best things you can do for yourself and your professional growth.

Related: 6 Signs You Need a Coach

November 18, 2014 by sereynolds

Latest Inc Column: 3 Powerful Ways to End 2014 on a High Note

The following article appeared on Inc.com yesterday as a part of my weekly column, “Behind The Desk.” Look out for new columns every Monday!

Lately I’ve been noticing the tremendous churn happening within businesses today. New business models, big transformations, high expectations and turnover are all keeping businesspeople hopping. Keeping up with fast-paced change makes it hard to find or make time to reflect, and it’s hard to get anything done. How do you find focus, and, more importantly, be able to maintain it, in an environment of constant change?

Define your goal. It sounds simple enough, but many entrepreneurs skip this step. Decide whether it’s a big goal for the year of 2015, like doubling your revenue, or whether it’s more specific goal, like winning a proposal you’re writing today. It may be a professional goal for a work project, or even a personal goal regarding the upcoming holidays. Defining your goal will help to clear the excess noise and make it go away. Take a brief statement of what your goal or vision is, then choose a set of 3-5 priorities that can get you there. This short list will become your area of focus.

Clear space. People feel scattered and have trouble focusing because there’s a lot going on all at once. On top of ongoing changes that your business is undergoing naturally, those day-to-day interruptions just won’t go away. Your phone and your computer are next to you, biding for your attention, not to mention your clients, customers, coworkers, and family. Take control and make space. How much time do you need to finish a project? When can you make that time? What will that look like? How will you put that in the calendar? Asking yourself these questions allows you to clear out space to tackle your goal, and is crucial to clearing out the noise.

Make your calendar a part of your daily plan. In terms of maintaining your focus, you can gain traction by following those same two steps–defining your goal and clearing space–more consciously and in bigger ways, more and more often.

For example, consider the reality of a busy entrepreneur struggling to make it successfully through the end of the year. One such business owner I recently coached on this topic is a woman we’ll call Kim. Kim’s business has been thriving; she’s listed in the Inc 500 and wants this year to be her best year yet. But Kim is also a woman who travels for work, has two small children and is hosting her family holiday reunion this year. Pile on top of that her commitment to make sure Santa Claus comes for her kids and to book a family getaway for New Years. You may be wondering, is it even possible to get all that done? It is, and if anyone can do it, it’s Kim. But, in order to pull it off (and to also enjoy the ride–it is, after all, the holiday season), she will need to get focused. On a daily basis she will need to get out her calendar and organize tasks, not just at work, but for all the family events and the holiday chaos. She’ll have to ask herself: Where does shopping and Thanksgiving dinner come in? When do I book the vacation? How will I be sure my business gets the big finish I have in mind? She will need to get those tasks out of her mind into her planner. That is, she will have to clearly define her goal and make space to focus on achieving what she wants to achieve, and leading the live she wants to live.

You can do the same. Have no fear: you’ll have a pleasant Thanksgiving dinner. You’ll enjoy the holidays. You’ll make your year-end goal. But you don’t need to think about it all at once.

Take a moment now to define your present goal. What’s the goal you want to focus on right now? How can you clear space to devote your attention to that goal right now? Where else can you clear some space to work toward it and meet your goal? Repeat the questions at different times and for different goals, and you will find that scattered, unfocused feeling goes away. You’ll be left feeling clear and confident about your ability to enjoy–and meet your goals–throughout the end of the year.