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PDF "I’m sorry I’m late!" "I’m so sorry to ask you for this.""I’m sorry I’m not as prepared as I would like to be." How many times have you started a sentence with an apology? For some people, it’s multiple times a day – often without … Read More »
PDF Have you ever sent an email and not gotten the response you wanted? Maybe you got a negative response – something you intend to have happened. Or maybe you got no response at all. Sometimes when we communicate via email, the intent we have doesn’t … Read More »